Terms

Plain English, and short.

What Sameside is

Sameside is a private check-in tool for adults. It offers information, skills and suggested practices generated by software. Sameside is a private check-in tool. It is not a medical device and does not provide medical, psychological or legal advice, diagnosis or treatment. If you want to talk to a person, Relate and the BACP directory are listed on our support page.

Who can use it

You must be 18 or over. Every member of a circle must be 18 or over. You confirm this when you sign up. If we learn that a member is under 18 we will close the account.

Your account

Keep your login to yourself. Don’t log into anyone else’s account, including a partner’s or a family member’s, even with their permission. Accounts are personal.

Safety

If you are in danger, call 999. Sameside is not monitored in real time and cannot respond to emergencies. The safety page lists support that can.

Payment

Plus is a subscription per circle, charged monthly or yearly through Stripe. Cancel any time from your billing page; access continues to the end of the paid period. Refunds follow UK consumer law.

Limits

We provide Sameside as-is and work hard to keep it accurate and available. To the extent the law allows, we aren’t liable for decisions you make based on coaching content. Nothing in these terms limits your statutory rights.

Contact

Questions about these terms, your account or anything else: hello@sameside.co.uk or the contact form.